Job title: HR & Administration Manager
Job Families: HR & Administration
Reporting Relationships: Reports to: Director General
Supervises: Head of HR & Administration
Role Purpose: to develop policies and procedures to guide the HR and administration department namely human resources, general administration and document control ensuring that they help facilitate strategic and business objectives
To lead all the human resource functions in order to ensure alignment with strategic and business objectives
Key Accountabilities
1- HR and Administration Strategy
- develop and ensure the implementation of the HR and Administration strategy in line with the overall organizational strategy
- design and implement an on-going process of organizational development that addresses issues such as company structure and job descriptions, succession planning, workforce development, performance management, retention of key staff and change management
2- Policies, Procedures and Budgeting
- develop and oversee the implementation of the HR & administration policies (compensation, recruitment, training and development etc) and procedures in order to ensure that all relevant procedural and legislative labor requirement are fulfilled while delivering a high quality and cost-effective service
- contribute to budget development and monitor the budget performance and the financial performance of HR and administration to identify areas of shortfall and propose corrective action to ensure actual expenditure is controlled within the agreed budget
3- Human Resource Practices
- develop the performance appraisal framework and employee reward schemes (e.g. base pay, incentives, reward schemes, and employee benefits) in order to ensure alignment with the overall organizational strategy and objectives
- Establish effective recruitment and selection systems and standards and oversee management of recruitment programs, participate in interviewing and short-listing candidates as necessary
- Oversee the training and development programs ensuring their support to company objectives, periodically monitor the training and development program delivery to ensure that company standards are adhered to
4- Qatarization
- manage the effective implementation of the Qatarization program to ensure delivering a professional career development plan and training for National Employees
5- Employee Grievances and disciplinary Actions/Exit Process
- develop a system to ensure that employee complaints / grievances are addressed through appropriate processes and that disciplinary actions are taken promptly , fairly and in accordance with company policy/local labor law
- ensure that exit interviews are conducted for leaving staff and that the necessary leaving formalities are completed in an accurate and timely manner
6- General Administration Management
- ensure the provision of a range of facilities and administrative services covering such areas as immigration , payroll, accommodation, transport and general office services in order to meet agreed internal customer service levels in a professional and cost-efficient manner
7- Document Control Management
- direst document control in order to ensure safekeeping of all documents and ease of future retrieval
8- Professional Advice
- monitor employment market trends ,staff availability, skills shortages, pay rates and competitor packages in order to advise management and adapt existing HR policies , procedures and practices. Initiate studies as necessary
9- People Management
- direct and ensure the effective achievement of departmental objectives through leadership of the HR and Administration Department, setting departmental and individual objectives, managing performance , developing and motivating staff, providing formal and informal feedback, and appraisal in order to maximize subordinate and departmental performance
- maintain a sound management development plan ensuring sufficient back up, availability of potential successors and career opportunities for high performers
Qualifications/Requirements
- Necessary Knowledge and Experience to be able to the job
. 10-15 years generalist experience in the HR and Administration field
. 7+ years in a senior management role
- Education and Certification Requirements
. University degree in HR, Business Organization Development or equivalent
. Desirable – Higher education qualifications in related field
. HR certifications i.e. SPHR, GPHR etc… would be an added advantage
- Job specific technical Skills
. Proficient in English and Arabic
. Excellent understanding of various HR processes and Oracle ERP system
. Knowledge of Qatari labor/Employment law
. Internal customer service orientation
. people management and organizational Skills
worldcatering@hotmail.com
